UEN-TV is operated by the Utah Education Network. Our goal is to educate, engage, and enrich the lives of Utah residents through broadcast programs and services.
The following customers will experience an intermittent loss of connectivity during the maintenance window:
UTN Central Valley Hospital - UVU connection only (RDC connection will remain up)
UTN Provo Radiology
UTN Santaquin Clinic
Eagle Gate College Provo
IPITEK College - Orem
USU Orem
UVU LAN - Connection at PEP-B only
MTEC Provo
Mountainland Head Start Program
Juab SD
Nebo SD
Provo SD
Description:
UETN Engineers will be performing router maintenance at our UVU POP.
Emery Telcom: 2019-12-03 @ 11:55 PM Description: Emery Telcom
**SCHEDULED MAINTENANCE ADVISEMENT**
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Begin Date / Time: 2019-Dec-04 12:01 AM Mountain Standard Time
Duration of Maintenance: 5 hours
Location of Maintenance: I-15 corridor Sandy & Midvale, UT between 9000 S and 6000 S
Description of Maintenance:
Emery Telcom will be fiber splicing to move traffic to a temporary fiber segment on I-15 between 9000 S and 7200 S in order to vacate conduits in a construction area. Work will begin at 12:01 am on the night of December 3rd, morning of December 4th, 2019.
Update: This maintenance will begin in 5 minutes.
Update: This maintenance completed on time. Impact: Customer Impact:
Fibers between Lindon and Bluffdale will be down during the maintenance. This will impact the dark fiber lease between Salt Lake Community College and Utah Valley University.
SLCC dark fiber circuit agreement # 777-xxx-xxxx
UVU dark fiber circuit agreement # 777-xxx-xxxx
Device reload DDC: 2019-12-05 @ 11:00 PM Description: DDC-PEP-C:
Device is having memory issues. Will need to reload the device tonight to clear issues.
Update: This maintenance will begin in 5 minutes.
Update: This maintenance completed at 1:53 AM. Impact: Device will be down while it reboots.
ASR Upgrades: 2019-12-05 @ 11:00 PM Description: Upgrading code on:
ddc-be-ibr-clink
uvu-be-ibr-comcast
usu-be-ibr-syringa
Going from 6.1.2 to 6.6.2.
Update: This maintenance will begin in 5 minutes.
Update: This maintenance completed at 1:54 AM. Impact: I will do one at a time. Devices will reboot at least once, possibly twice if needed. We have several Internet connections. Traffic will reroute to a peer that is up and working.
ASR Upgrades: 2019-12-05 @ 11:00 PM Description: Upgrading code on:
dix-pep-b
rdc-pep-a
suu-pep-a
usu-pep-a
wsu-pep-a
Update: This maintenance will begin in 5 minutes.
Update: This maintenance completed at 2:19 AM. Impact: Devices will need to reboot at least twice during outage window. Backbone links will reroute, customers that are single homed will notice two, up to 10 min outages until the device completes the reload. Customers that are dual homed will notice a brief interruption while rerouted to another device.
Century Link: 2019-12-18 @ 2:00 PM Description: Uen is currently seeing multiple sites associated with century link circuits down. Updates will come in when we can verify more information.
Update: Century Link has identified an issue along one of their backbone paths. They have dispatched field to centralize the issue further.
Update: Century Link has found the issue and is currently working on a resolution.
Update: This outage was resolved on time. Impact: Large amount of sites associated with Century Link mostly within the Salt Lake Valley.
Outage Types:
Outage: An observed outage, not scheduled.
Normal: A planned outage, 24 hours in advance.
Urgent: A planned outage, 12 hours in advance
Emergency: Immediate outage required
Third Party Maintenance: A planned outage performed by an organization other than UEN
Additional Information:
Normal maintenance outages, if necessary, are scheduled on Tuesdays and Thursdays starting at 11pm. If any additional information about outages is required, please contact the UEN Operations Center at noc@uen.org, 801-585-7440 or 800-836-4396.
Outage Notifications:
By Email: If you would like to be added to our outage notification email list please click here.